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This Privacy Policy applies to all personal information collected by EXTRA CLOUD Pty Ltd (referred to as ‘EXTRA CLOUD’) via the website located at 

  1. We respect your privacy 
  • EXTRA CLOUD respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. 
  • “Personal information” is information we hold which is identifiable as being about you. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: 


  • whether the information or opinion is true or not; and 


  • whether the information or opinion is recorded in a material form or not. 


  • If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy. 
  1. Collection of personal information 


  • EXTRA CLOUD will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 
  • You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. 
  • Additionally, we may also collect any other information you provide while interacting with us. 


  1. How we collect your personal information 


  • EXTRA CLOUD collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 


  • We also collect cookies from your computer which enable us to tell when you use the website and to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 


  1. Purpose of collection 


  • The purpose for which we collect personal information is to provide you with the best service experience possible on the website. 


  • EXTRA CLOUD customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. 


  • By using EXTRA CLOUD’s website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it were material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 


  1. Disclosure of your personal information 
  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. 
  • We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 
  • We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of EXTRA CLOUD,, its customers or third parties. 
  • Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 
  • If there is a change of control in EXTRA CLOUD’s business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. EXTRA CLOUD would seek to only disclose information in good faith and where required by any of the above circumstances. 
  • By providing EXTRA CLOUD with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where EXTRA CLOUD discloses your personal information to third parties, EXTRA CLOUD will request that the third party follow this Policy regarding handling of your personal information. 


  1. Security of your personal information 
  • EXTRA CLOUD is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure. 
  • The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorized, disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 
  • If you provide your email address, we will not ‘spam’you, or sell or rent your email address to a third party. 


  1. Access and correction of your personal information 


Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. 


  1. Complaint procedure 


If you have a complaint concerning the manner in which EXTRA CLOUD maintains the privacy of your personal information, please contact us as set out below. All complaints will be considered bya[email protected] and EXTRA CLOUD may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 


  1. Overseas transfer 


Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request EXTRA CLOUD to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances. 


  1. Changes to Privacy Policy 

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 

  1. Website 
  • When you visit EXTRA CLOUD’s website 

When you come to EXTRA CLOUD’s website ( EXTRA CLOUD may collect certain information such as browser type, operating system, website visited immediately before coming to our site etc. This information is used in an aggregated manner to analyse how people use EXTRA CLOUD’s site, such that we can improve our service. 

  • Cookies 

We may from time to time use cookies on EXTRA CLOUD’s website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. EXTRA CLOUD’s website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. 


  • Third party sites 

EXTRA CLOUD’s site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of   these websites. Please be aware that EXTRA CLOUD is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information. 


  1. Governing Law 


This Privacy Policy shall be governed and construed according to the laws of the State of Victoria and all parties agree to submit to the jurisdiction of the relevant Courts and all Courts competent to hear any appeals. 


  1. GDPR 


In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply. 

  1. How to contact us about privacy 
    If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [email protected] 


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